Terms, Conditions and Returns

Icylda Skincare Terms & Conditions of Sale 2021

This website is owned and managed by Icylda Skincare. If you do not agree with the terms and conditions, you may not use or have access to this website.

By ordering products from this website, you confirm that you have accepted the Terms & Conditions of Icylda Skincare.

The terms ‘I’, ‘me’ and ‘my’ refer to Icylda Skincare

Product Description

Whilst every effort is made to accurately describe my products, there may be a variation in product colour, containers and packaging design. However, every effort will be made to ensure that correct pricing is made at the time of publishing but reserve the right to change prices due to error or supplier changes.

Products Storage

All products are checked carefully and thoroughly before dispatch to the customer. I there cannot be held responsible for the deterioration of the products due to the customer’s incorrect storage conditions. All products should be kept away from direct sunlight, windows, windowsills, frost, heat or humidity as this will affect the quality and properties of the product which will also affect the shelf-life of the product.

When applying products clean fingers must be used to prevent possible contamination to the product. Contamination to the product will also affect the shelf-life.

Suitability of Purpose

I do not take any responsibility for the misuse of any products. It is the responsibility of the customer(s) to use the products carefully and for its intended use. The body butter lotion is to be applied after a shower or bath. I recommend customers use clean fingers to apply to the body in a downward motion. Do not use internally and Do not swallow or ingest. If the body butter lotion gets in contact with your eye seek medical advice from a doctor.

Instructions on how to use the Body Butter Lotion are detailed on the back of the labels and on my website. A 24-hour skin patch test is recommended to prevent any sensitivity to the product. As my products contain essential oils, they’re not suitable during pregnancy, breastfeeding or for those aged 5 years and under. As my products contain nut-based ingredients they’re not suitable for someone with a nut allergy.

The Shower/Bath Gel is to be applied to wet skin (body) in the shower or to be poured directly in the bath under running water. Do not use internally and Do not swallow or ingest. If the Shower/Bath Gel gets in contact with your eye seek medical advice from a doctor.

Instructions on how to use the Shower/Bath Gel are detailed on the back of the labels and on my website. A 24-hour skin patch test is recommended to prevent any sensitivity to the product. As my products contain essential oils, they’re not suitable during pregnancy, breastfeeding or for those aged 5 years and under. As my products contain nut-based ingredients they’re not suitable for someone with a nut allergy.

I do not accept responsibility for any damage or defect of goods arising from incorrect storage or use by the customer. I accept no liability for loss or consequential damage arising from the goods supplied.

Prices

All our prices are shown in pound sterling (GBP) this excludes postage & packaging fees. The cost of the ingredients, labelling & packaging materials may vary, I, therefore, reserve the right to change my product prices without prior notice. This does not apply to orders already placed and paid in full.

I accept online payments by credit or debit cards using STRIPE which are processed using Woo Commerce Shop.  Secure systems are used it protects encryption and provides security to ensure information is not extracted from my website.

Postage fees

Standard deliver for small parcels up to 1kg is £3.45.

Postage fees are subject to change.

Estimated delivery is 2-3 working days in total 5 working days including products made to order.

Free delivery for orders over £40.00

Conditions of Sale

As Icylda Skincare products are made to order, products will be despatched within 5 working days (upon receipt of payment). Products already made will be delivered (upon receipt of payment) within 2-3 working days.


Returns Policy

If you change your mind about the product you ordered, you can get a refund if you inform Icylda Skincare within 14 days of receiving goods. You have another 14 days to return the goods once you’ve told me.

Please note that due to hygiene reasons we can only accept UNUSED products for refund, providing they are returned to us in a re-saleable condition and within 14 days of receiving your order.

Due to the current pandemic, we will not accept any returns; this does not affect your statutory rights.

Returned Packages

It is the responsibility of the customer to ensure that your full name and postal address is entered correctly at the time the order is placed. When the delivery address is a company address, the company name must also be entered alongside the name of the person.

If parcels are returned by our Courier or Royal Mail, we reserve the right to charge you for shipping costs.

If you require the parcel to be resent the shipping charge will have to be paid.

If you require a refund Icylda Skincare will refund the cost of the product only and not the shipping charges.

Cancellations

You have the right to cancel orders any time before dispatch.

Any cancellations after your order have been despatched must be made within 7 days of receipt. You will be required to return the products with proof of purchase and in a

re-saleable condition and at your own cost. It is the responsibility of the customer to ensure, the product being returned.

Undelivered Packages

Please ensure at the time ordering that you give the correct information.

Registered Address:

Virtual Office 22
Tamworth Enterprise Centre
Philip Dix House
Tamworth
B79 7DN